Privacy Policy

Kitchenware Superstore owned and operated by Kitchen Warehouse Pty Ltd (ABN 14 093 407 419) recognises and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 (Cth) and we will ensure that we fulfil our obligations under that Act. We also recognise that you may have concerns about our collection of your personal information via our website, which is located at www.kitchenwaresuperstore.com.au (the Website) and how we may use that information. 

We have implemented this Privacy Policy in order to inform you about how we will collect, store, use your personal information and under what circumstances we may disclose your personal information. Please note that this Privacy Policy forms part of the Kitchenware Superstore Terms of Use document, which is displayed at the bottom of the Website.

Kitchenware Superstore is committed to respect and protect your privacy at all times. We want you to visit us regularly, and love your time spent with us. We have built our website so that you can visit us and browse online with out identifying your personal information. Once you choose to provide us personal information you can be assured that it will only be used to support your relationship with Kitchenware Superstore.

What Information We Collect

In various areas of the website, you can request further information, contact us or ask for help, the types of information collected at these pages are mainly name and contact.  In order to tailor any future communications to you and continually improve our services, we may also ask you to provide us with information regarding your personal interests, demographics and more detailed contact preferences.When making a purchase from our website, we will ask for information such as your billing and delivery information such as address, suburb and postcode so that we can deliver your order to you. However, under no circumstances will we request or collect any information from you that may disclose your:

• political, religious or philosophical beliefs or affiliations;
• health and sexuality;
• racial or ethnic origin; or
• criminal convictions. 

How we Use This information

The information that we obtain from you is used to better understand your needs and provide you with the best possible service. We may also provide assistance on a contact request or inquiry. The information that we obtain is used in the following purposes:

• To answer and inquiries submitted by our contact us email form
• To process payments for purchases made on our website
• To send you items that you have ordered and paid for
• To send you confirmations and notifications or updates on purchases you have made
• To send you confirmations and updates on returns that you have requested or made
• To notify you of any competitions that you have won
• To send you information about our company/products and promotions if you have subscribed to our mailing list
• To send you information and updates on Kitchenware Superstore VIP Club

Who we share it with

Kitchenware Superstore unless required to by law, will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties, other than a business entity that is corporately related to us, or who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the National Privacy Principles contained in the Privacy Act 1988 (Cth) regarding the handling of personal information.

Your choice

Providing us with your personal information is absolutely optional, and whenever it is optional for you to provide us with your personal information, we will make this clear to you. When you provide us with your personal information, you are consenting to our storage, use and disclosure of that information as outlined in this Privacy Policy. We may from time to time run competitions or offer additional benefits to you and we may ask you to provide us with your personal details for these purposes. Providing us with this information is absolutely optional to you. However if you do not provide your personal information to us we may not be able to contact you or give you access to the additional benefits. You may opt out of these additional communications at any time and can do so by emailing us.

Server Logging & Cookies

Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you for any of your return visits. Cookies will not identify you personally. Cookies created by kitchenwaresuperstore.com.au can only be accessed by Kitchenware Superstore, and no other website will ever be able to access this information. 

If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website, such as items being saved in your shopping cart for when you next log in.

Security

We will take all reasonable steps to ensure that all information collected from you is accurate, up to date, complete and stored in a secure environment and accessed only by our authorised personnel. To prevent unauthorised access, maintain data accuracy and ensure appropriate use of information, we have physical, electronic and managerial procedures to safeguard and secure the information we collect online. SSL Encryption is used on all web pages that collect your personal information such as sign up, login and checkout

Unsubscribing from our e-mail database

To unsubscribe from our e-mail database, please send an e-mail to sales@kitchenwaresuperstore.com.au with “UNSUBSCRIBE” typed into the subject line of the e-mail, or select the unsubscribe link from the bottom of any email Newsletter you receive from us.

Accessing, correcting and updating your information

You have the right to access the information that you provide to us. If you wish to access or modify any personal information that you have provided to us, please log into your account and update your details.

Contacting us

If you have any concerns or questions about our Privacy Policy, please contact us. We reserve our right to modify or amend this Privacy Policy at any time and without notice to you. For further information about privacy, please refer to the Australian Privacy Commissioner’s website www.privacy.gov.au.We appreciate you taking the time to read the Kitchenware Superstore Privacy Policy. For Terms & Conditions, please see here