Warranty Claims

Many products come with a manufacturers warranty, warranties are individual to each product, and held with the manufacturer or distributor of the Brand. Warranty claims are handled directly by the Australian Supplier or Manufacturer of the product. Warranty information is in most cases an in-box inclusion with each product. If you have any queries you can contact us and Kitchenware Superstore will advise of the process, and any contact details for your convenience.

If you are located in New Zealand please refer to the information below.

Guarantee

Kitchenware.com.au backs your purchase with a Money Back Guarantee that all products are 100% authentic.  We are a proud Australian company with our head office located in Sydney, all products are Australian stock, sourced only from the official Australian distributors, this means that all products are compliant to Australian Standards, and electrical items have Australian adapters.

Faulty Goods

If you think there is a fault or defect with an item that you received, please contact us immediately, our customer service team will be able to advise if there is a manufacturers fault, and what we can do to assist you in this case. All Electrical faults are of course under warranty, all of which are specific to individual products.

New Zealand Customers

Please note all items shown on our website are covered by the relevant Australian warranty only. All return costs for warranty or fault claims delivered to New Zealand are payable by the customer.